Last reviewed: 6th June 2020
To start, for purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at http://www.boostva.co.uk. “Service” refers to the Company’s services accessed via the Site, in which users can utilise both paid and free resources to support their business needs. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.
We know it’s a loooong document, but please, review the following terms carefully.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The information contained in this website is for general information purposes only. The information is provided by BOOST – Virtual Assistant Services and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of BOOST. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, BOOST takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website is copyright of BOOST Virtual Assistant Services
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
This is the general privacy notice for BOOST – Virtual Assistant Services and for the range of products and services we provide through this website and the websites relating to our services (“our sites”). www.boostva.co.uk
BOOST is the Data Processor for client data (a data processing agreement is generated for contracts) and we are a Data Controller for BOOST’s data.
At BOOST, we collect different types of information about our users for four main reasons:-
- To provide personalised services unique to individual users.
- To help monitor and improve the services we offer.
- To keep customers up-to-date about the services purchased.
- To fulfill contracted services
- About us
When we say ‘we’, we mean, BOOST – Virtual Assistant Services.
The protection of your privacy and personal information is important to us.
- We make sure that not only do we have appropriate security measures in place, but that any other organisation we work with to provide a service also meets the same standard as us.
- We will respect your privacy.
- We will make sure that the boxes you need to click if you are happy to receive marketing are presented clearly and at an appropriate time.
- We will make it clear at the point when we request you information, what we are collecting it for and how we are going to use it.
- We will collect and use your personal information only if we have your permission or we have sensible business reasons for doing so, such as collecting enough information to manage your registration or purchase of a service.
- What information do we collect about you?
BOOST collects “Non-Personal Information” and “Personal Information” in the categories described below.
BOOST will process information about your use of our website and services (“usage data”). The usage data may include:
(1) the browser types and versions used
(2) the operating system used by the accessing system
(3) the website from which an accessing system reaches our website (so-called referrers)
(4) the sub-websites
(5) the date and time (so-called timestamp) of access to the Internet site
(6) an Internet protocol address (IP address)
(7) the Internet service provider (ISP) of the accessing system
(8) the geographical location of the user
(9) the page views and site navigation paths
(10) the pattern of the users’ use of the service with regards to timing and frequency
(11) any other similar data and information that may be used in the event of attacks on our information technology systems.
BOOST may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). Our newsletter may only be received by the user if
(1) the user has a valid email address and
(2) the user completes our contact form and then registers for the newsletter shipping.
A confirmation email will be sent to the email address registered by a user for the first time for newsletter shipping, for legal reasons, in a double opt-in procedure. The confirmation email is used to prove whether the owner of the email address as the user is authorised to receive the newsletter.
When the user registers for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the user at the time of the registration, as well as the date and time of the registration. The purpose of the collection of this data is to legally protect BOOST by ensuring understanding of the possible misuse of the email address of a user at a later date. The personal information collected as part of a registration for the newsletter will only be used to send our newsletter.
The subscription to the newsletter may be terminated by the user at any time. The consent to the storage of personal data, which the user has given prior to the shipping of the newsletter, may be revoked at any time. For the purpose of revoking consent, a corresponding link for unsubscribing is found in each newsletter.
Enquiry data, correspondence data and customer relationship data
BOOST may process information contained in any enquiry you submit to us regarding our services and products (“enquiry data”). If a user contacts us via email or via a contact form, the personal information transmitted by the user is automatically stored.
The personal information may include:
(1) the user’s contact information
(2) the user’s name
(3) the name of the user’s employer
(4) the user’s job title or role
(5) the metadata associated with the communication
(6) and information contained in communications between the user and BOOST
Such personal data transmitted on a voluntary basis by a user to BOOST are stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.
HOW WE USE AND SHARE INFORMATION
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
- What legal bases do we use for processing your data?
There are 6 legal bases: Consent, Contract, Statutory Obligation, Vital, Public, Legitimate Interest. We use different legal bases depending upon the purpose for collecting your data in the first instance.
- For all data collected to sign up for a newsletter or BOOST forum, we process the data using Legitimate Interest i.e. you are able to access an extensive range of information in exchange for supplying your information, and we have a relationship where the balance of benefits is in your favour. You always have a choice in the management of your data in this manner and can opt out of processing under this basis at any time.
- Where you provide data in the course of becoming a client, we process your data under Contract i.e. your data is necessary for the fulfilment of the service.
- We will only use your information where we’re allowed to by law e.g. carrying out an agreement we have with you, fulfilling a legal obligation, because we have a legitimate business interest or where you agree to it.
- How long do we hold onto your data?
The personal information that we process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose. We will retain your personal data as follows:
- Email address will be retained until you manually request to be removed from our mailing list. This data is stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.
- IP addresses will be retained for a minimum period of 30 days and for a maximum period of 14 months. This data is stored to help us improve the Service, customise the user experience and make informed business decisions.
5. Who we share data with
We will not share your personal information with others for marketing purposes unless you have given us your permission. If we have your permission, we will share your information only with other organisations we have chosen carefully.
We can access and release personal information to keep to relevant laws and government requests, to operate our systems properly and to protect both us and our users.
Any other organisations who access your information in the course of providing services on our behalf will be governed by contractual restrictions to make sure that they protect your information and keep to data protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards. Some service providers may hold data on servers based outside the EEA or countries deemed adequate by the European Data Protection Board (EDPB), for example Google drive.
We will share your information with Government, law enforcement agencies, the courts and regulatory bodies when legally permitted to or where required to protect you.
6. Transferring your information overseas
We will not transfer your information overseas, other than using cloud based systems for CRM purposes. For example, we currently use Google Drive to store data, whose servers may be based in the USA. Their compliance information can be found here: https://cloud.google.com/security/gdpr/#tab7 https://cloud.google.com/security/gdpr/resource-center/compliance
- Google Analytics is used on BOOST’s websites for anonymous reporting of the site usage. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link https://tools.google.com/dlpage/gaoptout
- We may use “Flash” cookies to store your preferences for your media player (for example volume and so on). If we don’t use them you may not be able to watch some video content.
- You can turn cookies off but if you do this, you may not be able to use all services on our websites and you might see more pop-ups and other advertising. This is because we won’t be able to limit what you see by using cookies. However, you will still be able to see our editorial content.
LINKS TO OTHER WEBSITES
8. Social Media Platforms
Communications, engagement and actions taken through external social media platforms that this web site participates on, will be governed by their own policy on the way they process your personal data when you access their sites.
Users are advised to participate on social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. The website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
9. The security of your information
We have controls and processes in place to minimise the risk of a data breach occurring. In the event that a breach does occur, we will take appropriate steps to deal with it and will try our best to minimise the impact on individuals.
10. Your rights
YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the EEA, you have the following data protection rights:
- If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing firstname.lastname@example.org
- In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing email@example.com
- Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
11. Updating your personal information
Under the General Data Protection Regulation, you have the right to rectify, erase or restrict the processing of your data without undue delay. You may also request access to the data we hold on you.
To do this or to update your personal information at any time please contact:-
Owner: Laura Woodward-Drake
Address: 38 Hill Drive, EX8 4QQ
12. Changes to this privacy notice
This privacy notice has been written to comply with the General Data Protection Regulations (GDPR, May 2018). We keep our privacy notice under regular review and will post any updated notice on our website. We’ll flag any updates made in the current year here. If we are required by law, we will obtain your consent to make these changes. If you would like further information about the updates to our privacy notice, please contact us.
Date: June 2020
Review date: June 2021